Please read our answers to all Frequently Asked Questions carefully. If you haven't found the answer to your question, if you have comments, suggestions or want to send us feedback, do not hesitate to contact our Help Desk.
General questions
How to uninstall DVDVideoSoft software?
Click Start → All Programs (Apps on Windows 8) → DVDVideoSoft → Uninstall (check the box 'Select all')
For the earlier versions you should also do the following:
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Click Start → All programs → make right click on "DVDVideoSoft" and select "delete"
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Manually delete folders
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C:\Program Files\DVDVideoSoft
- C:\Program Files\Common Files\DVDVideoSoft
How to send a file for tests?
If you need to send us a file for tests, please check its size.
If your file is less than 10 mb, register here and attach the file to the ticket.
If your file is more than 10 mb, please follow this instruction:
- Download dropbox: https://www.dropbox.com.
- Install dropbox on your PC, create an account.
- Drop a file into the Public folder.
- Right-click this file, then choose Dropbox > Copy Public Link. This copies an Internet link to your file that you should send us.
If your file is huge (over 3 gb), please send us a message via
Helpdesk for further instructions.
To run DVDVideoSoft, you should be admin. Am I admin on my computer?
If you want to know whether you are the Administrator of your computer or not, go to Start → All Programs → Accessories → Command Prompt, then type the command chkdsk and press "Enter". If you are the Administrator of your computer, a program verifying a disk will run. But if you see a message "Access denied", you are not the Administrator.
Premium Membership
What is Premium Membership?
Premium Membership is an exclusive license which gives you the following benefits:
- ad-free product
- priority tech support
- remote sessions to solve issues
- easy update management
Each license is issued with one 25-digit activation key which can be used on 3 computers.
In case of License usage infringement (e. g. subscription key sharing) the License can be blocked by our staff. Read more here.
How to activate Premium Membership?
Variant #1 (for Windows OS):
1. Choose the DVDVideoSoft application you want to activate
2. Launch this app and go to File - Activate Premium membership
3. Enter your activation key → Activate
Variant #2 (for Mac OS X):
1. Open one of the DVDVideoSoft YouTube Downloaders for Mac and go to the Mac menu bar
2. Now click on the program name and choose Preferences → Enter your activation key → Activate
or you can go to File → Activate Premium membership → Enter your activation key → Activate
Please note: the key activates premium features in one particular application. If you've activated the wrong app, don't hesitate to contact support team.