FAQ and Support

Please read our answers to all our Frequently Asked Questions carefully. If you haven't found the answer to your question, if you have comments, suggestions or want to send us feedback, do not hesitate to post them on our Forum page or contact our Help Desk.

Top Questions

Malware warnings during the installation
How to update/install DVDVideoSoft Video Downloader Add-ons for browsers?
No sound in downloaded videos

Questions about YouTube software

General questions

What is OpenCandy
Possible incompatibility of Free Video Call Recorder for Skype with other recording programs (e. g. Evaer recorder)
How to uninstall DVDVideoSoft software?
How to turn on Cookies in a browser?
Error "Retrieving the COM class factory for component with CLSID..."
How to send a file for tests?
No sound in downloaded videos
Free Newsletter: how to unsubscribe?
To run DVDVideoSoft, you should be admin. Am I admin on my computer?
Compatibility with Mac OS X

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How to activate Premium Membership?
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