Mikki

Forum Replies Created

Viewing 15 posts - 16 through 30 (of 525 total)
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  • in reply to: Downloading Error & Program Shuts Down #51215

    Mikki
    Member
    
    

    
    

    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: Download Only or Convert to MP4 for best quality? #51213

    Mikki
    Member
    Thanks for your answer and for supporting us, JimDaddy!


    Mikki
    Member
    Hi. Thanks for the report. Please one more time send all your details, what program presets and your video file so the specialists can start analyzing your case as soon as possible. Send all details to our Help Desk service please.


    Mikki
    Member
    Hi Guys. Thanks for all reports. We are preparing new program version that will work correctly without any problem. It should be released soon. Please be patient. Thanks in advance.

    in reply to: Error executing program! (2) #51176

    Mikki
    Member
    
    

    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: GIF MAKER IS NOT WORKING #51173

    Mikki
    Member
    Hi Guys. Thanks for both reports. The problem is detected. We have fixed the problem and next release will feature the update. You will need to update. The program will notify you about a new update available. Regards, Miki.

    in reply to: video dont want to open #51172

    Mikki
    Member
    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: Free Video Editor v 1.4.12 build 415 #51171

    Mikki
    Member
    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: GPU Acceleration #51167

    Mikki
    Member
    Hi Mahindra. Thanks for the report. Our program option "Speed up video encoding with GPU technology" is disabled in our program Free YouTube to Mp3 Converter. This option cannot be used in this program. Best wishes, Mikki.


    Mikki
    Member
    Hi Jatin. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: #51153

    Mikki
    Member
    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk


    Mikki
    Member
    
    

    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Send everything to Help Desk

    in reply to: Unable to d/l Vevo videos only #51147

    Mikki
    Member
    
    

    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Send everything to Help Desk

    in reply to: Error executing program! #51132

    Mikki
    Member
    Hi Tcc. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: Latest update to MP3 converter #51128

    Mikki
    Member
    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Send everything to Help Desk

Viewing 15 posts - 16 through 30 (of 525 total)