Unable to download audio to MP3

DVDVideoSoft forums DVDVideoSoft forums General / Announcements Unable to download audio to MP3

This topic contains 1 reply, has 2 voices, and was last updated by  Adria 8 months, 2 weeks ago.

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  • #56502

    a. c. skinner
    Participant

    I am a premium member but have not downloaded in a few months. When I downloaded today, it said 100% complete but did not actually complete the download. Also when I went to “forums” my logon and password was not accepted. I had to reset my password. I have been using dvdvideosoft for years without any problems until now. Any help with this would be greatly appreciated.

    #56503

    Adria
    Moderator

    It seems that you’re using the older version. Please update following the instruction:
    1. First uninstall all our programs: Click Start → All Programs → DVDVideoSoft → Uninstall (check the box ‘Select all’)
    2. Download and install Free YouTube Download 4.1.38.323
    If there are still problems, please send the log files for tests. Register via Help Desk and attach the logs to your ticket.

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