u tube to mp3 not working

This topic contains 1 reply, has 2 voices, and was last updated by Nikky Nikky 4 years, 1 month ago.

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  • #8268

    oldblue
    Participant
    on my laptop ( vista 7) the program freezes after the download and will not add to my itunes- I have uninstalled and installed the newest version several times

    #48739
    Nikky
    Nikky
    Moderator
    Hello!  Send us the logs and the specialists start analysing your case as soon as possible.

    1. Launch 'Log Report' (Start → All programs → DVDVideoSoft → Log Report or just press Ctrl+Alt+L).

    2. Click 'OK' to open the folder with archived logs.

    3. Send '_logs_to_send' to Help Desk.

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