New version crashes when converting playlist to MP3

DVDVideoSoft forums DVDVideoSoft forums YouTube software New version crashes when converting playlist to MP3

This topic contains 1 reply, has 2 voices, and was last updated by Nikky Nikky 2 years, 6 months ago.

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  • #10388

    BawL
    Participant
    Hello team,

    I downloaded the new version and noticed that when trying to download a playlist the application crashes after a few minutes. Initially I had 33 videos in my playlist, I know that the limit is 30, so I thought it has something to do with that, so I removed a few videos and the same issue happens ( I had 29 videos), then tested with another playlist with 15 videos. So I started digging in and I discovered that the issue is caused by the format, this happens only with MP3 format, all of them, but it works fine with FLAC. If you want to convert to MP3 only 1 video, it works without any problems, the issue occurs only for playlists.
    This is a great software, keep up the good job team! I hope that my information helps you fix this, if you need any logs, just let me know.

    [Update] I tried to play the FLAC files and most of them have 0 kb and a few were converted to and .mkv, that does not have any sound.

    #51531
    Nikky
    Nikky
    Moderator
    Hello! Send us the logs and the specialists start analysing your case as soon as possible.

    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

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