Audio problems when downloading from youtube

DVDVideoSoft forums DVDVideoSoft forums YouTube software Audio problems when downloading from youtube

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This topic contains 1 reply, has 1 voice, and was last updated by Nikky Nikky 3 years, 7 months ago.

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  • #8880

    Anonymous
    i am having alot of problems downloading from youtube.. in most causes sound is missing, the program is showing no problem and the only way to see if it works or not is trying to run the file in a player
    i have been trying with diffrent ways to get it to work, what seems to work sometimes is going one settings lower than max on quality. as in if the max of the video on youtube is 1080 i could try and download it in 720. this SOMETIMES works but not always.
    this have been going on for some time now, going trough a couple of patches.

    #49916
    Nikky
    Nikky
    Moderator
    Hi Daniel! Please send us the logs and the specialists start analysing your case as soon as possible.

    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

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