FAQ and Support

Please read carefully our answers to all Frequently Asked Questions. If you haven't found the answer to your question, if you have comments, suggestions or want to send us feedback, do not hesitate to post them on our Forum page or contact our Help Desk.

Top Questions

No sound in downloaded videos
I want an earlier version of the program

Questions about YouTube software

How to update/install DVDVideoSoft Video Downloader Add-ons for browsers?
How to use YouTube proxy to unblock YouTube videos?
How to install YouTube Download extension for Chrome, FireFox or IE ?

General questions

What is OpenCandy
Possible incompatibility of Free Video Call Recorder for Skype with other recording programs (e. g. Evaer recorder)
How to uninstall DVDVideoSoft software?
How to turn on Cookies in a browser?
Error "Retrieving the COM class factory for component with CLSID..."
How to send a file for tests?
No sound in downloaded videos
Free Newsletter: how to unsubscribe?
To run DVDVideoSoft, you should be admin. Am I admin on my computer?
Compatibility with Mac OS X
I want an earlier version of the program

Premium Membership

What is Premium Membership?
How to activate Premium Membership?
How much does Premium Membership cost?

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