Please read carefully our answers to all Frequently Asked Questions. If you haven't found the answer to your question, if you have comments, suggestions or want to send us feedback, do not hesitate to post them on our Forum page or contact our Help Desk.
As we get many requests concerning malware (Open Candy) in one of DVDVideoSoft components, we would like to assure you that this is not a virus but a tool that shows advertisements during the installation process. We would like to remind you that you may just skip commercials and get DVDVideoSoft ads free products.
Free Video Call Recorder for Skype from DVDVideoSoft may not function correctly if you have other Skype call recorders installed on your computer. If you have recording problems with Free Video Call Recorder for Skype, delete these programs.
For example, this problem can occur if you also use Evaer. Uninstall the program, then make sure you don't still have the program on your computer. Delete this file manually, if necessary: C:\Program Files (x86)\Skype\Phone\d3d9.dll.
Click Start → All Programs (Apps on Windows 8) → DVDVideoSoft → Uninstall (check the box 'Select all')
For the earlier versions you should also do the following:
For correct functionality of our YouTube programs Cookies must be enabled in
your browser. Most probably Cookies are disabled now. Below find the
information on how to turn them on:
Internet Explorer 7 or 8:
Mozilla Firefox 3.x:
You need to do the following:
Read this page to find out all possible solutions.
Read this page to find out the solution.
1. Download video downloader extension for your browser from this page.
2. Close your browser.
3. Run the downloaded installation file.
For Google Chrome: You need to activate the extension. Go to:
Customize and control Google Chrome → Click on "New extension added (DVDVideoSoft Browser extension)" → Enable extension.
If you need to send us a file for tests, please check its size.
If your file is less than 10 mb, register here and attach the file to the ticket.
If your file is more than 10 mb, please follow this instruction:
As recently YouTube has changed audio codecs. Now downloaded videos may have no sound during the playback in Windows Media Player and others.
If you have no sound, download and install K-Lite Codec Mega Pack
You may also download it here
Open any DVDVideoSoft newsletter which you have received. Click the link "unsubscribe now" at the bottom of the message. That's all.
If you want to know whether you are the Administrator of your computer or not, go to Start → All Programs → Accessories → Command Prompt, then type the command chkdsk and press "Enter". If you are the Administrator of your computer, a program verifying a disk will run. But if you see a message "Access denied", you are not the Administrator.
At the moment our programs don't work on Apple Mac. We are planning to develop Mac OS X versions, but we still cannot promise when.
We should warn you that probably not all features function correctly in the previous versions of our programs, we update our programs to eliminate all the errors. If you still want to try, check them here.
Premium Membership is an exclusive 1-year license for advanced functions of Free Studio suit. Each license is issued with one 25-digit activation key which can be used on 3 computers.
The License contains information about the purchased subscription, quantity of its copies as well as basic information about the user: Name, Address, e-mail (the user receives the purchased license and communicates with Technical Support via e-mail).
In case of License usage infringement (e. g. subscription key sharing) the License can be blocked by our staff. Read more here.
1. Open one of the DVDVideoSoft YouTube Downloaders, go to Tools → Options... → Premium
2. Enter your activation key → Activate
Variant #2 (not for Windows 8):
1. Start → All Programs → DVDVideoSoft → Premium Membership
2. Enter your activation key → Activate
DVDVideoSoft Premium Membership has following pricing:
You can make the payment here
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