FAQ and Support

Please read carefully our answers to all Frequently Asked Questions. If you haven't found the answer to your question, if you have comments, suggestions or want to send us feedback, do not hesitate to post them on our Forum page or contact our Help Desk.

DVDVideoSoft software questions

What is OpenCandy
Possible incompatibility of Free Video Call Recorder for Skype with other recording programs (e. g. Evaer recorder)
How to uninstall DVDVideoSoft software?
How to turn on Cookies in a browser?

Questions about YouTube software

General questions

How to send a file for tests?
I have video files playback problems
Free Newsletter: how to unsubscribe?
To run DVDVideoSoft, you should be admin. Am I admin on my computer?
Compatibility with Mac OS X
I want an earlier version of the program
How to update/install DVDVideoSoft Video Downloader Add-ons for browsers?

Premium Membership

What is Premium Membership?
How to activate Premium Membership?

Toolbar questions

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Try also

Free Studio
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