We collect and use your information below to provide, understand and improve our Services.
Basic Account Information: if you choose to create an account on Help Desk to contact the Digital Wave Support Team, you enter your email address, name and surname, password, location. This data is not listed publicly. It is saved within the Help Desk program and is used by the technical support only to get in touch with you.
Contact Information: you may provide your contact information, such as your email address, to subscribe to our free newsletter. We may use it to send you information about our services and software updates. You may also unsubscribe from all notifications by following the instructions contained within the notification.
Credit Card Purchase: Digital Wave Ltd. doesn't process credit card data itself. All payments are accepted through the payment service providers https://stripe.com/ and https://www.paypal.com. Information about your credit card is not kept in or recorded by Digital Wave’s computers, it is simply passed through to the credit card company. In this respect, credit card purchase in the internet is like a credit card purchase at any store.
Such information as email address, name and surname, transaction ID, serial number are kept by Digital Wave Ltd for further delivery and/or registration of the product.
Additional Information: if you email us, we may keep your message, email address, and contact information to respond to your request.
Cookies or Web Site Tracking Technologies: during your visit to our website, so-called "cookies" are saved to your computer. These "cookies" register information about the navigation of your computer on our website (loaded pages, date, time of day and length of visit etc.) which we can use to improve our site and service.
We use Google Analytics (https://www.google.com/analytics) to track our website traffic. It is a web analytics service offered by Google that tracks and reports website traffic.
We may use your IP address to help diagnose problems with our server, and to administer our website.
Your IP address is also used to help identify you and your time spent at our sites, and to gather broad demographic information. This allows us to see which parts of our sites users are visiting. We do not link IP addresses to anything personally identifiable. This means, for instance, that a user's session will be tracked, but the user will remain anonymous. We do not use this information for any other purposes.
All information is kept on our private servers on https://aws.amazon.com/ and https://www.vultr.com/about/.
You have the option to control the acceptance of cookies yourself and, if you wish, to block them entirely by configuring your browser as follows:
If you use Google Chrome, go to 'Settings' and click 'Show advanced Settings'. Open 'Content Settings' in 'Privacy' part. You can restrict usage of cookies for all websites or selectively. You can also use the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout/?hl=en
Digital Wave Ltd. doesn’t collect any kind of personal information when you use our applications
Contact form: https://support.dvdvideosoft.com
Address: Digital Wave Ltd.
Suite 12, 2nd Floor, Queens House, 180 Tottenham Court Road, London, United Kingdom, W1T 7PD