Polemik

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  • in reply to: Still no video thumbnail after updating !!! #56535

    Polemik
    Participant

    Hi,
    unfortunately, the problem is still there !!
    When videos are downloaded in 720p HD resolution, there are already thumbnails, but when videos are downloaded in 1080p fullHD resolution, there are still not thumbnails ! 🙁
    I have installed the latest version of the program (v. 4.1.47), the option “Save video thumbnail” in software menu is ticked, but at 1080p fullHD resolution there are still not thumbnails !! :-((

    I am very disappointed and frustrated … :-((
    Please, check and fix the problem as soon as possible.

    Thanks.

    in reply to: Still no video thumbnail after updating !!! #56448

    Polemik
    Participant

    Hi,
    unfortunately, the problem is still there. When videos are downloaded in 720p HD resolution, there are already thumbnails, but when videos are downloaded in 1080p fullHD resolution, there are still not thumbnails ! 🙁
    I have installed the latest version of the program (v. 4.1.32.1215), the option “Save video thumbnail” in software menu is ticked, and I have the program several times reinstalled, but at 1080p fullHD resolution there are still not thumbnails…
    I send You my logs… please, check and fix the problem as soon as possible.

    Thanks.

Viewing 2 posts - 1 through 2 (of 2 total)