Nikky

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Viewing 15 posts - 16 through 30 (of 1,519 total)
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  • in reply to: How To Activate the numbers for PREMIUM ?? #56084
    Nikky
    Nikky
    Moderator

    Hi Janny!

    The specialist will answer you via HelpDesk. Sorry for the inconvenience.

    in reply to: older versions of video editor? #56075
    Nikky
    Nikky
    Moderator

    Hello!

    Sorry but we don’t store previous versions at the website.

    Nikky
    Nikky
    Moderator

    Hi Micke!

    Please send screenshots to support team

    in reply to: premium key not received #56062
    Nikky
    Nikky
    Moderator

    Hello!

    Sorry for the inconvenience. Please submit a request to support team

    Nikky
    Nikky
    Moderator

    Hi,
    We have fixed the problem. The corrected version of the program is published on the website.
    Please update and enjoy using the program.

    in reply to: Premium Membership #56056
    Nikky
    Nikky
    Moderator

    @keke, try to reinstall the apps:

    1. Go to Start->All programs->DVDVideoSoft->Uninstall
    2. Manually delete folders (if you have them on your PC):
    – C:\Program Files\DVDVideoSoft
    – C:\Program Files\Common Files\DVDVideoSoft
    C:\Users\Username\AppData\Roaming\DVDVideoSoft (this folder is hidden, you should change the settings, to be viewable so you can delete)
    3. Download and install free cleaning program CCleaner
    4. Open CCleaner, go to Cleaner tab und click Run CCleaner
    5. Open Registry tab, click Scan for Issues and then click Fix selected issues…
    6. Then download and install Free Studio

    If the issue persists, submit a request to support team

    in reply to: Why was the Subtitles Option Removed?? #56054
    Nikky
    Nikky
    Moderator

    Hello Mari!

    Thank you for the feedback! Your request will be sent to the developers and I´ll inform you about the result.

    in reply to: Issue with Downloading YT #56053
    Nikky
    Nikky
    Moderator

    Hello Hans!

    Thanks a lot for letting us know your needs.
    I have forwarded a request to the developers and as soon as they answer me whether it is possible to add this function, I will let you know.

    Nikky
    Nikky
    Moderator

    Hello!

    Thank you for the posted solution! If you have any further issue, submit a request to support team

    Nikky
    Nikky
    Moderator

    Hello,

    Thank you for your request. Our products are freeware and during the installation we show other applications adds, which bring income to our company and let us continue developing free products.

    All advertised apps are carefully selected by our partner, Open Candy, who gives us all the adds. So that if you get them accidentally they don’t harm your PC anyway.

    You may deny their installation easily and go on using our freeware. But the fact that users can accidentally install the advertised applications is a great problem for antivirus. And as lately some antivirus software disapprove this type of activity they may show you malware warnings.

    Now we are faced with a difficult choice. We’ll probably remove all ads from out installations and make our free apps paid.

    in reply to: Linux? #56038
    Nikky
    Nikky
    Moderator

    Hello!

    Thank you for the interest in the program. Now we aren’t going to do it. Maybe we’ll change our mind in future.

    in reply to: Conversion failed, error code = 2 #56032
    Nikky
    Nikky
    Moderator

    Hello!

    Please follow the instruction posted above and send ypur file to test to support team

    in reply to: Youtube videos to ipod converter new version #56031
    Nikky
    Nikky
    Moderator

    Hi Louis!

    Could you send me the input and the output video to test. Please send them to support team
    Write in the subject ‘For Nikky from Louis’

    in reply to: Can't buy it! #56030
    Nikky
    Nikky
    Moderator

    @JF, now we accept payments via Paypal only. Try to contact Paypal support team

    in reply to: security threats #56024
    Nikky
    Nikky
    Moderator

    Hello Bobbi,

    Thank you for your request. Our products are freeware and during the installation we show other applications adds, which bring income to our company and let us continue developing free products.

    All advertised apps are carefully selected by our partner, Open Candy, who gives us all the adds. So that if you get them accidentally they don’t harm your PC anyway.

    You may deny their installation easily and go on using our freeware. But the fact that users can accidentally install the advertised applications is a great problem for antivirus. And as lately some antivirus software disapprove this type of activity they may show you malware warnings.

Viewing 15 posts - 16 through 30 (of 1,519 total)