Mikki

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 525 total)
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  • in reply to: RTMP Youtube vidoes are not being downloaded #51354

    Mikki
    Member
    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: Length of the song #51352

    Mikki
    Member
    
    

    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files, so the specialists can start analyzing your case as soon as possible.
    Send everything to our Help Desk

    in reply to: Audio not synched with video #51351

    Mikki
    Member
    Hi Ian. Thanks for the report. Please one more time send all your details, and your recorded video files so the specialists can start analyzing your case as soon as possible. Send all details to Help Desk

    in reply to: Video downloader downloads just .webm #51348

    Mikki
    Member
    Hi. Please contact our specialist Miki Gavette for further instructions. https://www.facebook.com/miki.gavette

    in reply to: Low quality thumbnail youtube mp3 #51345

    Mikki
    Member
    Hello Guys! Thanks for the reports. The problem was caused by by recent YouTube changes. We're working hard to improve the situation.

    in reply to: Videos in a box #51344

    Mikki
    Member
    Hi. Could you please tell us what program presets you were using? Try to use another program presets for another output resolution. The menu resolution is not dependable (cannot be the same) from the video resolution. Best wishes, Mikki.

    in reply to: youtube to MP3 download/Converer #51342

    Mikki
    Member
    
    

    
    

    
    

    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: not downloading full playlist #51341

    Mikki
    Member
    Hello! The problem was caused by by recent YouTube changes.Our developers still working hard to impove the situation. Best regards, Miki

    in reply to: Free Video Editor – Feature Request #51340

    Mikki
    Member
    Hi. At the moment we do not have such option in the program. But thanks a lot for letting us know your needs.
    I have forwarded a request to the developers and as soon as they answer me whether it is possible to add this function, I will let you know. Best regards, Miki

    in reply to: youtube to MP3 converter issue stopping at 50%? #51337

    Mikki
    Member
    
    

    
    

    
    

    Hi Mike. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

    in reply to: Windows blue bar when trying to run Free Studio setup #51317

    Mikki
    Member
    Hi Tim. Thanks for the report. Please one more time send all your details, and your installation log files, so the specialists can start analyzing your case as soon as possible.
    Send everything to our Help Desk


    Mikki
    Member
    
    

    Hi Willie. Thanks for the report. Please one more time send all your details, and your program log files, so the specialists can start analyzing your case as soon as possible.
    Send everything to our Help Desk


    Mikki
    Member
    Hi Maik. Thanks for the report. This is caused by recent YouTube changes. We're working hard to impove the situation. Thanks for supporting us!

    in reply to: Low quality thumbnail youtube mp3 #51292

    Mikki
    Member
    Hi Guys. Thanks for the reports. Please one more time send all your details, and links from the videos, so the specialists can start analyzing your case as soon as possible.
    Send everything to our Help Desk

    in reply to: Follow-Up On My Prior Post Re: Memory Error #51216

    Mikki
    Member
    
    

    
    

    
    

    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

Viewing 15 posts - 1 through 15 (of 525 total)