Adria

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Viewing 15 posts - 31 through 45 (of 466 total)
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  • in reply to: Youtube Classic #56520

    Adria
    Moderator

    Hi! Please open the application and go to Tools – Options – Output and check the option ‘Add output files to new iTunes playlist’.
    If this doesn’t work, send the program log files via Help Desk.

    • This reply was modified 9 months, 1 week ago by  Adria.
    in reply to: Youtube Classic #56517

    Adria
    Moderator

    Hi, Fetus!
    We don’t support Free YouTube to MP3 Classic any more, you’re right. We’re not going to bring back this version in the nearest future.

    You are using an older version of the program. Please update it from our website and inform me about the result.

    1. First uninstall all our programs: Click Start → All Programs → DVDVideoSoft → Uninstall (check the box ‘Select all’)
    2. Download and install Free YouTube to MP3 Converter 4.1.44.406

    If the problem still persists, register via Help Desk and attach the program log files please.
    To send the log files open Free YouTube to MP3 Converter and go to Help – Collect logs.

    • This reply was modified 9 months, 2 weeks ago by  Adria.
    in reply to: Free Version Question #56512

    Adria
    Moderator

    The update for Free YouTube to MP3 Converter is on the website.

    • This reply was modified 9 months, 3 weeks ago by  Adria.
    in reply to: Free Version Question #56509

    Adria
    Moderator

    Dear Users!
    We’re going to release the update without the audio watermark today. Please stay tuned and update as soon as the new version is online.

    • This reply was modified 9 months, 3 weeks ago by  Adria.
    in reply to: What is Premium Membership #56508

    Adria
    Moderator

    Hi!
    1 year key can be used for one year only. The activation period starts with the first activation. The unlimited key works as long as your PC ‘lives’. If you decide to reinstall/format your PC, feel free to contact our support team. We’ll reload the key and you’ll be able to continue using it.
    Please find more information under the link.

    • This reply was modified 5 months ago by  Adria.
    in reply to: Unable to download audio to MP3 #56503

    Adria
    Moderator

    It seems that you’re using the older version. Please update following the instruction:
    1. First uninstall all our programs: Click Start → All Programs → DVDVideoSoft → Uninstall (check the box ‘Select all’)
    2. Download and install Free YouTube Download 4.1.38.323
    If there are still problems, please send the log files for tests. Register via Help Desk and attach the logs to your ticket.

    in reply to: souncloud download error..no longer works #56500

    Adria
    Moderator

    Hi! We don’t have enough resources to fix the issue right now, but we’ll defenetly do it in future.
    Please contact our support team if you have any questions.

    • This reply was modified 10 months, 1 week ago by  Adria.
    in reply to: netflix video downloader resolutions #56499

    Adria
    Moderator

    We are sorry to inform you that we do not support Free Downloader for Netflix anymore. The program is not available for download now.

    in reply to: Old version of MP4 converter #56498

    Adria
    Moderator

    You need to switch to the premium version to get no watermarks.
    The conversion speed and video quality has been much improved in the new version.

    in reply to: Video to DVD converter problems. #56496

    Adria
    Moderator

    Sorry for the delay in replying your letter.
    Could you please send me one problem video for tests? Follow this instruction please:
    1. download and install dropbox;
    2. drop a file into the Public folder;
    3. right-click this file, then choose Dropbox – Copy Public Link.
    Paste the link on Forum or create the Help Desk ticket and send the link to our specialist.
    Please inform what settings you’re using to convert the video.

    • This reply was modified 10 months, 1 week ago by  Adria.
    in reply to: video download error #56495

    Adria
    Moderator

    Please send problem links and log files to DVDVideoSoft support team.

    in reply to: Still no video thumbnail after updating !!! #56492

    Adria
    Moderator

    Sorry for the delay in replying your message. The problem has been fixed. Please install the actual version from the website and try the option again.

    • This reply was modified 10 months, 1 week ago by  Adria.
    • This reply was modified 10 months, 1 week ago by  Adria.
    in reply to: Youtube DL classic question #56491

    Adria
    Moderator

    Hi!
    No they can’t co-exist. The Classic version isn’t supportes now. Sorry for the inconvenience.

    in reply to: YouTube download speed #56490

    Adria
    Moderator

    what proram and what version of it are you using?
    Could you please check your download speed with Speedtest.net? May be this information will through some light on the problem

    in reply to: HTML5 Video Converter #56446

    Adria
    Moderator

    Good day,
    Sorry for the delay in replying your letter.
    Could you please send us your code for the web page where you want to have the video?
    Please contact our specialict Ann Malter via Help Desk and attach the text file.
    Looking forward to your reply.

Viewing 15 posts - 31 through 45 (of 466 total)