Adria

Forum Replies Created

Viewing 15 posts - 16 through 30 (of 472 total)
  • Author
    Posts
  • in reply to: Covert to Audio Book #56577

    Adria
    Moderator

    Thank you for the reply. We’re not planning to add this option in the nearest future, but thanks a lot for letting us know your needs.

    in reply to: Covert to Audio Book #56574

    Adria
    Moderator

    Try to use the presets ‘Convert to MP3’ and ‘128 kb/s for legacy devices’.
    Could you please inform me about the result?

    in reply to: my premium membership was expired #56573

    Adria
    Moderator

    Please send me your premium key to the support specialist. We’ll renew it and you’ll continue using it.

    in reply to: 3+ minute videos only for premium? #56572

    Adria
    Moderator

    Hi! You need to be premium user now to download YouTube files of any length.

    in reply to: Instagram Downloader Premium #56567

    Adria
    Moderator

    Most probably it is the bug in our program. We are working to fix it.
    Please, subscribe to our free newsletter and we will inform you as soon as it is fixed.

    in reply to: playlist down load problem #56565

    Adria
    Moderator

    Hi!
    what program version are you using? Could you please send me this YouTube link for tests?

    in reply to: Keep getting ERROR 37 #56564

    Adria
    Moderator

    Hi!
    Please, describe your problem in details. What program and what version of it are you using? At what moment do you receive the error message?
    Please register via Help Desk and send me the program log files for tests:
    1. open the app and go to Help – Collect logs;
    2. attach the file to your ticket please.

    in reply to: vids not compatible with itunes #56559

    Adria
    Moderator

    Hi!
    Please make sure you’re using the actual version of Free YouTube Download, it should be 4.1.50.628.
    Now please open the app and go to Tools – Options – Output – Add output files to new iTunes playlist.
    Press ‘Download’. Will the output open in iTunes for you?
    If the problem still persists, please register via Help Desk and submit a request. Send the YouTube link to the support specialist and inform what program settings you used.

    • This reply was modified 10 months, 2 weeks ago by  Adria.
    in reply to: Can't buy it! #56558

    Adria
    Moderator

    Hi!
    What Free Studio version are you using? It is always recommended to use updates, because they contain most recent bug fixes and improvements.
    Yes, this is a one time payment. Please go to web page. Here you can choose your premium license.
    Free Studio Manager looks as on the page.

    in reply to: YouTube download speed #56554

    Adria
    Moderator

    Dear users,
    Please register at Help Desk and send the support specialist the program log files. We need them for further investigation:

    1. Launch ‘Log Report’
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click ‘OK’ to open the folder with archived logs.
    3. Send ‘_logs_to_send’ as an attachment.

    Thank you in advance.

    in reply to: Downloader keeps only detecting 360p #56550

    Adria
    Moderator

    Hi! It seems that you’re using the older version.
    The detection should work correctly on the actual build>
    1. First uninstall all our programs:
    Click Start → All Programs → DVDVideoSoft → Uninstall (check the box ‘Select all’)
    2. Download and install Free YouTube Download 4.1.49.626

    If the problem still persists, contact the support specialist via Help desk please.

    in reply to: YouTube download speed #56549

    Adria
    Moderator

    Dear users,
    DVDVideoSoft programs download and convert files at the best possible speed for you. Conversion time and speed can vary from system to system. They can depend not only on the DVDVideoSoft program, on certain factors as well: program settings, abilities of the modem, operating speed, etc.

    If converting takes considerably long, make sure that sufficient free space is available, your system is updated and free from any virus, trojan, etc.
    Please check the program version too. At the moment the latest version for Free YouTube Download is 4.1.50.628


    Adria
    Moderator

    Could you please send me the program log files for tests?
    Please follow the instruction:
    1. Launch ‘Log Report’
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click ‘OK’ to open the folder with archived logs.
    3. Send ‘_logs_to_send’ to our support specialist via Help Desk.

    in reply to: Skype recorder don´t show the GUI #56541

    Adria
    Moderator

    Dear Sven,
    Please follow this instruction and re-install the program:
    1. Go to Start->All programs->DVDVideoSoft->Uninstall
    2. Manually delete folders (if you have them on your PC):
    – C:\Program Files\DVDVideoSoft
    – C:\Program Files\Common Files\DVDVideoSoft
    C:\Users\Username\AppData\Roaming\DVDVideoSoft

    3. Download and install free cleaning program CCleaner
    4. Open CCleaner, go to Cleaner tab und click Run CCleaner
    5. Open Registry tab, click Scan for Issues and then click Fix selected issues…

    6. Then download and install Free Video Call Recorder for Skype

    If the problem still persists, send me the program log files via Help Desk please.

    in reply to: Unlimited no longer free? #56540

    Adria
    Moderator

    You need to be premium user now to download more than 1 video a day on Mac.

Viewing 15 posts - 16 through 30 (of 472 total)