Adria

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Viewing 15 posts - 1 through 15 (of 466 total)
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  • in reply to: Video to DVD Progressive Scan #56598

    Adria
    Moderator

    Good day Maris,
    All available presets are shown in the drop-down menu. What other video settings would you like to see in the app? I’ll redirect your suggestions to the developers.
    Please send me both the original and converted files for tests, specify what presets you’ve chosen. This will help us to investigate the issue.
    You can send the link to your video files by writing to the support specialist via Help Desk.

    in reply to: ERROR 4003 #56594

    Adria
    Moderator

    Hi!
    The issue has been fixed. Please restart the app and try to download the YouTube links again.

    in reply to: How to change Premium key? #56593

    Adria
    Moderator

    Your subscription has been automatically updated, you don’t need to enter the new key. Enjoy using all DVDVideoSoft apps under premium!
    If anything else occurs, just let me know. I will be glad to help you.

    in reply to: ERROR 4003 #56592

    Adria
    Moderator

    Good day,
    Sorry for the inconvenience. We’re working on a fix for this right now and will contact you as soon as the problem is solved. Thanks for the heads-up.

    in reply to: Video length liimit #56590

    Adria
    Moderator

    Hi!
    There shouldn’t be any time limit. All depends on how much free space you have on you disc.

    in reply to: MP3 converter no longer FREE? #56588

    Adria
    Moderator

    DVDVideoSoft products are freeware. In order to maintain product development and provide you with high-quality software, some applications include premium options.

    in reply to: Upload Date #56586

    Adria
    Moderator

    Hi!
    Thank you for the suggestion. I’ve forwarded it to the developers’ team. Hope to add the option in future.

    • This reply was modified 2 months, 4 weeks ago by  Adria.
    in reply to: The language shows wrong #56582

    Adria
    Moderator

    Hi!
    Thank you for your correction, but could you please provide more information?
    Please contact our specialist via Help Desk or email and write what program and what phrases should be corrected.
    Thank you so much for your co-operation!

    • This reply was modified 3 months ago by  Adria.
    in reply to: my premium membership was expired #56579

    Adria
    Moderator

    Nice to hear that 🙂

    in reply to: Covert to Audio Book #56577

    Adria
    Moderator

    Thank you for the reply. We’re not planning to add this option in the nearest future, but thanks a lot for letting us know your needs.

    in reply to: Covert to Audio Book #56574

    Adria
    Moderator

    Try to use the presets ‘Convert to MP3’ and ‘128 kb/s for legacy devices’.
    Could you please inform me about the result?

    in reply to: my premium membership was expired #56573

    Adria
    Moderator

    Please send me your premium key to the support specialist. We’ll renew it and you’ll continue using it.

    in reply to: 3+ minute videos only for premium? #56572

    Adria
    Moderator

    Hi! You need to be premium user now to download YouTube files of any length.

    in reply to: Instagram Downloader Premium #56567

    Adria
    Moderator

    Most probably it is the bug in our program. We are working to fix it.
    Please, subscribe to our free newsletter and we will inform you as soon as it is fixed.

    in reply to: playlist down load problem #56565

    Adria
    Moderator

    Hi!
    what program version are you using? Could you please send me this YouTube link for tests?

Viewing 15 posts - 1 through 15 (of 466 total)