Youtube downloader barely works

DVDVideoSoft forums DVDVideoSoft forums YouTube software Youtube downloader barely works

This topic contains 1 reply, has 2 voices, and was last updated by  Adria 6 months ago.

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  • #56536

    Javi
    Participant

    Hello
    I have been a premium user for some time and the reason I became a premium user was because your programs used to worked quite well, but since a long time the YouTube Downloader works very poorly, the downloads are very slow and it frequently hangs in addition of error 1001.
    I have the latest version installed but there is no difference.
    Will it work correctly again someday?

    #56537

    Adria
    Moderator

    Hi,
    Please send me your log files for test:
    1. Launch ‘Log Report’
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click ‘OK’ to open the folder with archived logs.
    3. Send ‘_logs_to_send’ as an attachment to support specialist via Help Desk.
    Thank you in advance.

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