video to jpg wont work

DVDVideoSoft forums DVDVideoSoft forums Photo&Images video to jpg wont work

This topic contains 2 replies, has 2 voices, and was last updated by Nikky Nikky 3 years, 10 months ago.

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  • Author
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  • #7473

    Anonymous
    hi,
    when i try to turn a video into images i get a empty map
    i have windows 8 and before i had windows XP and then it worked perfectly fine and now with windows 8 it doesnt work.

    #49035

    Anonymous
    I have windows 7 professional running on my laptop and I tried to use "free video to jpg" but it always crashes: can you help me? All the rest of your programs are ok. Thanks a lot

    #49037
    Nikky
    Nikky
    Moderator
    Hi Ornella! Send us the logs and the specialists start analysing your case as soon as possible.

    1. Launch 'Log Report' (Start → All programs → DVDVideoSoft → Log Report or just press Ctrl+Alt+L).
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk.

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