Video to JPG not working

DVDVideoSoft forums DVDVideoSoft forums Photo&Images Video to JPG not working

This topic contains 1 reply, has 2 voices, and was last updated by Nikky Nikky 4 years, 8 months ago.

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  • #7157

    Caroleu
    Participant
    When I start Free Video to JPG I get a pop up message that says

    "ERROR! Container node does not found in xml
    preset.Name=JPEG image
    preset Description=JPEG image"

    When I press "ok" the program loads but will not convert anything.
    Thank you.

    #46831
    Nikky
    Nikky
    Moderator
    Hi Caroleu!

    Please delete this folder C:UsersUserNameAppDataRoamingDVDVideoSoft and restart the application. Everything should work then. If the error persists, submit a request to our support team. Write in the subject "For Nikky From Caroleu, forum 7071".

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