Video Downloading Error

This topic contains 1 reply, has 2 voices, and was last updated by Nikky Nikky 2 years, 2 months ago.

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  • #10445

    Tomas
    Participant
    I love this program but since I updated it, it shows me an error while the video is downloading.
    This issue is only on Free Youtube to MP3 Converter.
    Once I put the link I usually out the highest quality, but now as its downloading it stops and I get this messages "Video Downloading error". But what is strange is that the error only appears when I change the quality of the audio because if I just put and download, it downloads fine. The error is only when I change the audio quality.
    Please Help.

    #51670
    Nikky
    Nikky
    Moderator
    Hi Tomas!

    What audio quality do you set?
    Please send me your log files for test:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' as an attachment to support team

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