Upgrade Loop Bug

This topic contains 1 reply, has 2 voices, and was last updated by Nikky Nikky 2 years ago.

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  • #10559

    Tuatara
    Member
    Everytime DvdVideoSoft download automatically the "upgrade" even when it's the same version.
    How can I disable it?

    #51810
    Nikky
    Nikky
    Moderator
    Hello!

    Please follow this instruction:

    1. Go to Start->All programs->DVDVideoSoft->Uninstall
    2. Manually delete folders (if you have them on your PC):
    - C:Program FilesDVDVideoSoft
    - C:Program FilesCommon FilesDVDVideoSoft
    C:UsersUsernameAppDataRoamingDVDVideoSoft (this folder is hidden, you should change the settings, to be viewable so you can delete)
    3. Download and install free cleaning program CCleaner
    4. Open CCleaner, go to Cleaner tab und click Run CCleaner
    5. Open Registry tab, click Scan for Issues and then click Fix selected issues...
    6. Then download and install Free Studio

    If the issue persists, submit a request to support team

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