New Update Crashes

This topic contains 1 reply, has 2 voices, and was last updated by Nikky Nikky 2 years, 3 months ago.

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  • #10423

    AprilB
    Participant
    I just downloaded the new update (4.0.2) and now if I have more than one song on my download list it'll crash just a few seconds into downloading the second song, even if the first song has already finished downloading. It also will no longer automatically add the songs to itunes like the old one did. Love the program, other than those two problems I'm now having.

    #51611
    Nikky
    Nikky
    Moderator
    Hello!

    Please follow this instruction:

    1. Go to Start->All programs->DVDVideoSoft->Uninstall
    2. Manually delete folders (if you have them on your PC):
    - C:Program FilesDVDVideoSoft
    - C:Program FilesCommon FilesDVDVideoSoft
    C:UsersUsernameAppDataRoamingDVDVideoSoft (this folder is hidden, you should change the settings, to be viewable so you can delete)
    3. Download and install free cleaning program CCleaner
    4. Open CCleaner, go to Cleaner tab und click Run CCleaner
    5. Open Registry tab, click Scan for Issues and then click Fix selected issues...
    6. Then download and install Free Studio

    If the error persists, submit a request to support team

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