Free Youtube to MP3 Converter crash and convert error

DVDVideoSoft forums DVDVideoSoft forums YouTube software Free Youtube to MP3 Converter crash and convert error

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This topic contains 1 reply, has 2 voices, and was last updated by Nikky Nikky 2 years, 9 months ago.

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  • Author
    Posts
  • #10020

    David Braun
    Participant
    After starting a download the videos are downloading to 100% but the converting fails often. Errorcode 10000.

    #51012
    Nikky
    Nikky
    Moderator
    Hi David,

    Please send me your log files for test:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to support team

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