Free Video Editor Not Saving

This topic contains 1 reply, has 2 voices, and was last updated by  Mikki 2 years, 12 months ago.

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  • #10058

    Nathaniel
    Member
    I really enjoy using the Free Video Editor software but after the recent update I've been having issue with it not converting/saving. I select the sections I want to cut out and click "Save Video" in the original format and the conversion progress bar pops up and it's instantly at 100% saying the conversion is finished. When I go to check the "cut" file it created it's completely empty and the size is 0 bytes. I've even tried cutting different files and it still does it.

    Can someone help?

    Thanks,

    Nathaniel

    #51050

    Mikki
    Member
    Hi. Thanks for the report. Please one more time send all your details, and your program log files so the specialists can start analyzing your case as soon as possible. Instruction:
    1. Launch 'Log Report'
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click 'OK' to open the folder with archived logs.
    3. Send '_logs_to_send' to Help Desk

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