Free Screen Recorder crashed

DVDVideoSoft forums DVDVideoSoft forums General / Announcements Free Screen Recorder crashed

This topic contains 4 replies, has 4 voices, and was last updated by Nikky Nikky 2 years, 1 month ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #55824

    AndrewB
    Participant

    Hello
    I used Free Screen Video Recorder to record a long video (about 1,5 hours). But program crashed after pressing “stop” button. Now I have a temporary file “videorec_tmp.mp4” (1,4 gigabytes), which cannot be opened by any video player. Is it possible to convert this file to a correct video file?

    #55832
    Nikky
    Nikky
    Moderator

    Hi Andrew,

    Please send me your log files for test:
    1. Launch ‘Log Report’
    Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
    2. Click ‘OK’ to open the folder with archived logs.
    3. Send ‘_logs_to_send’ as an attachment to support team

    #55864

    Carolina
    Participant

    Hello,

    I have the same problem!
    The video is very important for me, how can I restore the video?

    #55866

    MMeltsaev
    Participant

    Hello, I have the same problem. Can you help me to restore video from file “videorec_tmp.mp4”?

    #55868
    Nikky
    Nikky
    Moderator

    Hello!

    Please contact support team

Viewing 5 posts - 1 through 5 (of 5 total)

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