External Exception EO6D7363 on file selection

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This topic contains 4 replies, has 3 voices, and was last updated by  Joyce 8 years, 5 months ago.

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  • #1500

    srgeek
    Member

    The program runs but when a video file or files are selected an External Exception EO6D7363 pops up as an error message. The video file was produced by an LG AX390 cell phone. The file extension raw is .3g2

    Any ideas or does this software just not work with files fro that phone?

    — srgeek —

    #18014

    meowmix2005
    Member

    that must be an LG thing because the same thing happened with my LG lotus. I just downloaded the test version, so I’ll give it a try.

    #18015

    meowmix2005
    Member

    test version did open my files, but I can’t find the output file it supposedly saved.

    #18053

    meowmix2005
    Member

    I followed your advice, but still it won’t save the output files. I even cleaned out my registry.

    #18074

    Joyce
    Participant

    Hi, meowmix2005

    Please send me one of your original files for testing.

    I sent instructions to your e-mail.

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